Warranty Coverage

Warranty Coverage

All products purchased from our store are covered by a limited warranty against manufacturing defects and functional issues under normal use.

Warranty Period

We offer a: 

1-Year Limited Warranty

(The warranty period begins from the date the order is marked as delivered.)

If your item experiences a manufacturing defect during the warranty period, please contact our support team for assistance.

What Is Covered

Our warranty may cover:

Manufacturing defects
Mechanical or functional malfunctions
Non-user-caused operational issues
Defective parts under normal usage conditions
What Is Not Covered

The warranty does not cover:

Accidental damage
Improper use or misuse
Unauthorized modifications or repairs
Normal wear and tear
Damage caused by water, impact, or improper storage
Warranty Process

To request warranty support, please provide:

Your order number
A brief description of the issue
Photos or videos showing the problem

Our support team will review your request and provide an appropriate solution, which may include replacement parts, product replacement, or other assistance when applicable.

Important Notes
Warranty coverage applies only to purchases made directly from our official store.
Customers may be responsible for certain shipping costs related to warranty claims depending on the situation and region.
We reserve the right to deny warranty claims in cases of abuse, fraud, or unauthorized modifications.
Contact Us

If you have any questions regarding our warranty policy, please contact our support team anytime. We are here to help.

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Why Buy from Us?
Designed with detailed mechanical styling, interactive controls, smooth transformation, and collectible-quality construction — the Mech Frog delivers a unique robotic creature experience built for both play and display.
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